Terms and Conditions for IT Services and Consultancy

Terms and Conditions for IT Services and Consultancy

Virtually Cloud Limited

Company No: 15633269

Registered in England and Wales

Effective Date: 1st April 2025

These Terms and Conditions ("Terms") govern all IT consultancy, infrastructure, support, and cloud services ("Services") delivered by Virtually Cloud Limited ("Virtually Cloud", "we", "us") to the Client ("you", "your"). They apply to any signed proposal, quotation, service agreement, or Statement of Work (SOW). 

________________________________________

1. Definitions

• “Company” refers to Virtually Cloud Limited.

• “Client” refers to the individual or organisation receiving services from the Company.

• “Services” means the IT support, consultancy, infrastructure, or related services provided under this agreement.

• “Agreement” refers to this Terms and Conditions document and any associated proposals, quotes, or statements of work (SOW).

________________________________________

2. Scope of Services

The Company will provide IT consultancy, support, or related services as detailed in the signed proposal, quote, or Statement of Work. Any additional services not included in the initial scope may be subject to separate agreements and additional charges.

________________________________________

3. Engagement Terms

• Work may be delivered remotely or on-site, as agreed in writing.

• Unless otherwise stated, on-site work is out of scope and must be agreed separately.

• Support will be provided Monday to Friday, 9:00 AM to 5:00 PM, excluding UK public holidays, unless otherwise agreed.

________________________________________

4. Fees and Payment

• Fees are outlined in the proposal or quote and are exclusive of VAT unless stated.

• Invoices are payable within 14 days of issue unless otherwise agreed in writing.

• Consultancy work exceeding any included support hours will be billed at the prevailing day/hourly rate.

________________________________________

5. Term and Termination

• This Agreement shall commence on the start date specified in the relevant agreement and remain in force until terminated by either party with 30 days' written notice.

• The Company reserves the right to suspend or terminate services for non-payment or breach of terms.

________________________________________

6. Client Responsibilities

• The Client must provide necessary access, documentation, and resources in a timely manner to facilitate the provision of services.

• The Client is responsible for maintaining appropriate backups unless explicitly included in the scope of work.

________________________________________

7. Confidentiality

Both parties agree to keep all information obtained during the engagement confidential and not to disclose it to third parties without prior written consent, unless required by law.

________________________________________

8. Intellectual Property

Unless otherwise agreed, all intellectual property rights in materials created by Virtually Cloud Limited remain the property of the Company until full payment is received.

________________________________________

9. Limitation of Liability

• The Company shall not be liable for any indirect, special, or consequential loss arising from the provision of services.

• Liability for any claim shall be limited to the value of fees paid by the Client in the 3 months preceding the incident.

________________________________________

10. Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, natural disaster, or internet outages.

________________________________________

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

________________________________________

12. Entire Agreement

This document, along with any referenced proposals or Statements of Work, constitutes the entire agreement between the parties and supersedes any prior understandings or agreements.

________________________________________

13. Contact Information

Virtually Cloud Limited

Email: support@virtually-cloud.co.uk